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Privacy Policy

Our commitment to privacy

Governed by the Health Records, Therapy Care is committed to comply with the Privacy Act 1988, the Information Privacy Act NSW 2002, the Privacy and Data Protection Act 2014, and the Public Records Act 1973.

We have obligations under professional and ethical codes of practice to protect the confidentiality of health information.

The Privacy Act contains 13 Australian Privacy Principles (APP) which regulate the way we collect, store, provide access to, use and disclose personal information. This specifies how organisations may gather and use personal information.

A description of the way in which we collect, hold, use and disclose personal information (which complies with the Australian Privacy Principles), is set out in our Privacy Policy below and you can find further information about this on our terms and conditions page available via www.therapycare.com.au.

How we deal with personal information

We collect personal information to allow us to provide key services and keep community members and their support teams informed. The types of information collected can include contact details, date of birth, medical details, bank details, driver’s licence details, and employment information.

We collect information about clients, guardians, families, and friends of Therapy Care, as well as other relevant parties. In most circumstances we collect this information directly from the person to whom it relates. Sometimes we collect information from public or third-party sources.

The information Therapy Care collects is only used, held and disclosed for limited purposes and in compliance with the law, the APPs, and the terms of our Privacy Policy.

Contacting us about privacy issues

For further details, to access the personal information we hold about you, or to make a breach of privacy complaint, please contact our team via info@therapycare.com.au.

Andrew Zorzit
Managing Director

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National Enquiry Service Phone Number

1800 861 898

Therapy Care Blacktown
2/55 Campbell St 

Blacktown 2148 NSW
Therapy Care Hervey Bay
414 The Esplanade 

Torquay 4655 QLD 
Therapy Care Head Office
105/30 Campbell St 

Blacktown 2148 NSW
Therapy Care Penrith
454-456 High St 

Penrith 2750 NSW
Recognition of First Nations People
Therapy Care acknowledges the Traditional Custodians of the land where we work and live. We pay our respects to Elders past, present and emerging and extend that respect to all Aboriginal​ and Torres Strait Islander Peoples.
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