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FAQs

Frequently Asked Questions (FAQs)

Find answers to common questions about Therapy Care's services, eligibility, personalised care, NDIS navigation, and more to help you get started and make the most of our offerings

About Accessing Support with Therapy Care

Therapy Care is a participant-centred, registered disability support provider under the NDIS. Serving Sydney, Brisbane, and the Gold Coast, we are dedicated to enhancing the lives of individuals with disabilities through holistic and personalised care.

Therapy Care offers a wide range of services, including:

  • Therapeutic Services: Occupational therapy, physiotherapy, and speech therapy.
  • Everyday Living Support: Assistance with daily activities and personal care.
  • Social and Community Services: Group programs, community access, and social activities.
  • Home and Garden Maintenance: Ensuring a safe and well-maintained living environment.
  • Short-Term Accommodation and Respite: Providing temporary accommodation and structured programs for all ages.

Therapy Care services are available to individuals who are participants of the National Disability Insurance Scheme (NDIS). If you are not yet an NDIS participant, we can assist you with the application process.

To access our services, please contact us directly via phone or email. You can also visit our website to fill out a referral form. Our team will guide you through the process and help you understand your options.

Therapy Care provides services in Sydney, Brisbane, and the Gold Coast. To find out specific service availability in your area, please visit our locations and availability page on our website.

At Therapy Care, we believe in a participant-centred approach. We take the time to listen and understand your unique needs, preferences, and goals. Our team collaborates with you and your family to create a personalised care plan tailored to your specific requirements.

Our mission includes making the NDIS easy to navigate. We offer plan management services to help you understand and manage your NDIS plan. Our support coordinators are available to guide you through the process, ensuring you get the most out of your plan.

Getting started with Therapy Care is as simple as 1,2,3:

  1. Contact Us: Reach out via phone, email, or our website.
  2. Initial Consultation: We will schedule a consultation to discuss your needs and goals.
  3. Service Commencement: Once your plan is in place, we will begin providing the agreed-upon services.

We value your feedback and are committed to continuous improvement. You can provide feedback or raise concerns by contacting our customer service team via phone or email. We also have a feedback form on our website for your convenience.

Safety and quality are our top priorities. We adhere to strict safety protocols and regulatory standards. Our team is highly trained and continuously updated on best practices. We also have robust systems in place to manage risks and ensure high-quality service delivery.

Yes, we offer a variety of programs to encourage community participation, including group activities, social events, and community access support. Our goal is to help you engage with and feel part of your community.

About Working with Therapy Care

If you are interested in joining our community as a support worker you can visit the 'Join our Team' page on our website and fill in our application form. The essential requirements to for an application are:

  • Working with Children Check
  • Police Check
  • First Aid/CPR certificate
  • NDIS Orientation Module
  • Two workplace references


We will also ask for some information about you and the support you are happy to provide to ensure we get to know our support workers really well.

Once you have completed the application someone from our team will be in touch with the outcome of your application to become a support worker.

We're always on the hunt for both up and coming allied health professionals as well as those seasoned in their field. Whether you're a local, coming from abroad, or simply looking for your career break, reach out via the 'Join our Team' page on the website.

We are always evolving our services and offering, so even if you don't match a therapy listed below, still feel free to reach out.

We currently employ:

  • Occupational Therapists
  • Speech Pathologists
  • Exercise Physiologists
  • Recreational Therapists
  • Physiotherapists
  • Behavioural Support Practitioners

To access our services, please contact us directly via phone or email. You can also visit our website to fill out a referral form. Our team will guide you through the process and help you understand your options.

Therapy Care provides services in Sydney, Brisbane, and the Gold Coast. To find out specific service availability in your area, please visit our locations and availability page on our website.

At Therapy Care, we believe in a participant-centred approach. We take the time to listen and understand your unique needs, preferences, and goals. Our team collaborates with you and your family to create a personalised care plan tailored to your specific requirements.

Our mission includes making the NDIS easy to navigate. We offer plan management services to help you understand and manage your NDIS plan. Our support coordinators are available to guide you through the process, ensuring you get the most out of your plan.

Getting started with Therapy Care is as simple as 1,2,3:

  1. Contact Us: Reach out via phone, email, or our website.
  2. Initial Consultation: We will schedule a consultation to discuss your needs and goals.
  3. Service Commencement: Once your plan is in place, we will begin providing the agreed-upon services.

We value your feedback and are committed to continuous improvement. You can provide feedback or raise concerns by contacting our customer service team via phone or email. We also have a feedback form on our website for your convenience.

Safety and quality are our top priorities. We adhere to strict safety protocols and regulatory standards. Our team is highly trained and continuously updated on best practices. We also have robust systems in place to manage risks and ensure high-quality service delivery.

Yes, we offer a variety of programs to encourage community participation, including group activities, social events, and community access support. Our goal is to help you engage with and feel part of your community.

Locations & Availability

Find out where we are located and the areas we service.
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National Enquiry Service Phone Number

1800 861 898

Therapy Care Blacktown
2/55 Campbell St 

Blacktown 2148 NSW
Therapy Care Hervey Bay
414 The Esplanade 

Torquay 4655 QLD 
Therapy Care Head Office
105/30 Campbell St 

Blacktown 2148 NSW
Therapy Care Penrith
454-456 High St 

Penrith 2750 NSW
Therapy Care Newcastle
11 Charles Street
Wallsend 2287 NSW
Recognition of First Nations People
Therapy Care acknowledges the Traditional Custodians of the land where we work and live. We pay our respects to Elders past, present and emerging and extend that respect to all Aboriginal​ and Torres Strait Islander Peoples.
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