News - Therapy


World Multiple Sclerosis (MS) Day is held on 30 May 2024. The theme for this year and next year focuses on individuals getting a diagnosis. The 2024 – 2025 ‘My MS Diagnosis’ campaign will advocate for early and accurate diagnosis for everyone living with multiple sclerosis.

The theme and campaign will highlight global barriers to diagnosing MS, raising awareness by sharing real stories and data. The global MS community will campaign for better MS training for healthcare professionals, new research, and clinical advancements in MS diagnosis. Together we will work to build informed, caring communities and systems that support people diagnosed with MS.

MS Australia is contributing to this significant international exploration of diagnosis, its impacts, current process, and opportunities to achieve earlier MS diagnoses. 

To recognise World MS Day, we had the pleasure of speaking with one of our lovely participants, Alissa, who shed some light on her experience with MS, her goals and experience at Therapy Care. 

Alissa, a 44-year-old mother of two teenagers, enjoys vegetable gardening, creativity, and coaching race walking to her squad and the local little athletics club.

Alissa says, “living with MS is ever challenging. Planning is hard as you never know how you are going to wake up feeling. I’ve had to learn to listen to my body and rest when needed, even though I’d rather be busy. It’s shown me how determined and resilient I can be. I had to learn to walk again,  now I can run and I’m an athletics coach to national level athletes!”

Alissa’s current goals focus on building physical strength to prevent injury and decline, while remaining engaged in her community. Alissa says Therapy Care’s services help her to save energy and be able to use it for things that are important to her like her athletics coaching, with additional support in accessing the community.

Alissa says she loves Therapy Care because, “they have so many lovely staff! Therapy Care is so supportive and willing to help me in any way they can, they are even happy to go the extra mile to help support me when something big or unexpected happens.”

When asked what she wishes people knew about living with MS, Alissa said she wishes people knew how hard people with MS fight every day just to have some semblance of a normal life and how much energy that requires! She wishes they understood that MS is an invisible and snowflake disease. 

Alissa says, “we may look fine,  but what’s not visible is the pain, the loss of self, loss of function, mental struggles etc.” 

“Everyone with MS has different symptoms and different struggles, hence snowflakes. None of us are alike.”

We see you Alissa and are in awe of how rich you make each day!

To learn more about our range of allied health services and daily living supports at Therapy Care, get in contact with our team: 

1800 861 898



World Down Syndrome Day (WDSD) is held on 21 March. Since its official recognition by the United Nations in 2012, this day has created an abundance of awareness and celebrated the Down Syndrome community on a worldwide scale. 

The date for World Down Syndrome Day; being observed on the 21st day of the 3rd month, is to signify the uniqueness of the triplication (trisomy) of the 21st chromosome which causes Down Syndrome. 

This year the theme is: End the stereotypes. Unfortunately, individuals with Down Syndrome often face unfair treatment due to these stereotypes. From denied access to quality education and healthcare to limited career opportunities, their voices are often silenced. That’s why spreading awareness and challenging these stereotypes is crucial.

We have many wonderful members of our community living with Down Syndrome. They are each invaluable, and words can’t express the joy they bring to the lives of those around them on a daily basis. 

Luke and Karlee are two of them! To acknowledge World Down Syndrome Day, they were generous enough to share their insights (with the help of their parents), for us to gain a deeper understanding of down syndrome, and what we can do as a community to increase accessibility and as this year’s theme calls for; end stereotypes.


25 year old Luke lives life to the max! He manages to make time to keep social and stay fit, while balancing his five-day work week. Luke’s goals are based on health and well-being, making new friendships and maintaining his current role.

His NDIS plan supports these goals, as Luke continues to receive allied health therapies that keep his health and wellbeing goals on track, and attending group programs supports his desire to form meaningful friendships.

Luke’s mum Angela, says, “Through Therapy Care Luke has matured, made new friendships and connections. Being a part of the Therapy Care community has given Luke the opportunity to create a social life away from family – all while looking after his fitness goals.”

She continues, “Luke loves going to the gym and going away with support workers (buddies) for holidays or weekends. He particularly loves the activities he partakes in during these trips such as surfing. A recent highlight has been his stay at the zoo where he got to feed a giraffe!”

When asked about what he wants people to know about living with Down Syndrome, Luke said, “I want everyone to know that people with down syndrome are happy, caring, loving and always eager to please.”


24 year old Karlee has a big heart and cheeky attitude! 

“I love music, making TikTok videos and I love hanging out with my friends and family. I also like to party and have a few alcoholic drinks too,” she says.

Karlee sometimes finds it frustrating that she is unable to do things or be as independent as her older sister. Karlee talks about one day getting her drivers licence and having a baby of her own. 

Like Luke, Karlee lives a very full, colourful life. She loves her job, where she works three days a week, and in 2023 won Employee of the year! She attends Therapy Care’s day program three days a week and goes to exercise physiology and gym sessions five days a week (where she especially enjoys boxing).

Karlee’s current goals are getting fitter and healthier. She also is hoping one day to be able to catch public transport on her own, to and from work.

Karlee is currently making progress toward this goal with Therapy Care’s support. Karlee is undertaking travel training, where she’s learning how to use her travel card, locate transit points and travel routes, and time trips.

Karlee loves attending day programs and going to the gym with Therapy Care. She says, “I really love all the great support workers and friends I’ve made over the years since joining the Therapy Care community.”

When asked what Karlee wants people to know about Down Syndrome, her mum Kelly said, “I think the main thing that Karlee would like people to know about living with Down Syndrome is that they just want to be treated the same as everyone else. They have a big heart, are very loving, they are non judgemental, very caring and have a great sense of humour.”

What is Down Syndrome?

Down Syndrome (Trisomy 21) is a condition where an individual has an extra chromosome. Chromosomes may be classed as “packages” of genes in the body that determine how a baby forms and how it grows. 

In Australia, approximately 1 in every 1,158 babies will be born with Down Syndrome and while the cause remains a mystery, the impact is clear. Down Syndrome can present a range of challenges, both intellectual and physical, alongside some related medical conditions. 

To learn more about our range of allied health services and daily living supports at Therapy Care, get in contact with our team: 

1800 861 898



The NDIA is currently rolling out the NDIS PACE system; a new billing system that comes with a wealth of knowledge. You may be wondering about the implications or asking yourself, “How does this affect me? Do I need to do anything?”

We are going to dive into how the new NDIS PACE billing system impacts participants and the most important things you should know. 

What Is It and What Are The Changes?

The role of the new PACE system will change how NDIS providers bill for services you receive via your NDIS funding. This means that your providers will need to access the new PACE system.

The new PACE system and my NDIS Provider Portal have been designed to replace the current online system and My Place Portal. This roll out commenced at the end of October 2023 and is projected to be completed by February 2024. 

Throughout the implementation of the PACE program, you can continue to work with your current providers. 

The system will provide an option for you to give providers consent to view various aspects of your plan instead of the entire plan. 

NDIS Plan Changes

You may be wondering how this new billing system may impact your NDIS plan and what changes will be a result of this. 

There should be no changes to your allocated amount of funding within your NDIS plan or any future plans you may hold within the PACE system. 

All current NDIS plans will remain unchanged alongside those that have a rollout before February 2024. After February 2024, all new NDIS plans will utilize the new PACE formatting. This formatting will not change any of the information within your plan, rather, it will be an easier read. 

Overall, the new PACE plans will offer greater flexibility for participants as the funding in NDIS plans will be built at the support category level. 

The four support types in the PACE system are:

  1. Core
  2. Capacity Building 
  3. Capital 
  4. Recurring 

As well as this, PACE will see an increase from 15 support categories to 21. The change in support categories has been implemented to ensure it is easier for participants to understand and keep track of their funding and support services under each category. 

The additional six support categories are all stated support, which means they can only be utilized for specific supports. 

The new support categories are:

  1. Home and Living – Core
  2. Behavior Support – Core
  3. Assistive Technology Repairs and Rental – Capital 
  4. Specialist Disability Accommodation – Capital 
  5. Recurring Transport – Recurring 
  6. Specialist Disability Young People Living in Residential Aged Care (YPIRAC) – Cross Billing Core

What do NDIS Participants need to do

When using funds, all participants with specialist disability accommodation, home and living supports including SIL and behavior supports will need to have their providers nominated as My Providers in the PACE system, otherwise their claims will be rejected automatically. 

Plan Reviews

All existing NDIS plans will continue as usual with no impacts due to the introduction of the PACE system. When you have a new plan, you will automatically be enrolled into the PACE system with the new plan. 

Benefits of the new PACE System 

You will receive more flexibility on how you spend your funding through your NDIS plans due to the category-level funding. Due to this, you will have greater control over how you utilize your NDIS plan and be able work alongside your  provider to ensure you are utilizing your plan to best meet your NDIS goals. 

The introduction of the PACE system represents a significant step forward in streamlining the billing process for NDIS participants and providers. Although initially there is a substantial change, the end goal is to enhance the participant experience and offer greater flexibility within NDIS plans. 

As always, if we can help support you in any way, please reach out to us via: 

1800 861 898



Therapy Care is launching respite STA getaways!

This year Therapy Care is extending its services to include overnight and weekend getaway trips for participants. These trips present participants with the opportunity to practice their independent living skills away from their family, as well as achieve their goals to expand their social skills, partake in new recreational activities and visit new places.

We have so many exciting trips planned this year that suit a variety of needs! There is a great mix of close-to-home getaways , as well as awe-inspiring locations for those seeking adventure. To name a few, we will be travelling to the Whitsundays, Hamilton Island, and Newcastle.

In addition to the unique social environment the trips provide, developing functional capacity via recreational pursuits is a key focus. All trips will have a considered itinerary that will include a well-balanced roster of stimulating, relaxing and mindful activities. Some of the stimulating activities include fishing, swimming and go-karting. The more mindful activities include arts and craft and purposeful time dedicated to meaningful conversation.

We spoke with respite coordinator*not sure if we want title changed*, Ryan Zorzit, about the benefits of STA Getaway trips on participants’ social and functional capacity.

“Increasing social skills, community participation and developing functional capacity are common goals for many of our participants,” Ryan explains.

Our STA Getaway trips are designed to be inclusive and engaging for a wide range of physical and mental disabilities. When a trip is organized, specific leisure interests are planned to correlate with the participant’s goals and motivators to increase compliance and participation throughout the trip.

“Before launching, we trailed the STA Getaways last year with participants living with mild intellectual disabilities, schizophrenia, complex mental health, autism and down syndrome. With positive feedback from all participants it goes to show many can benefit from STA Getaway trips when activities align with their interests and goals,” said Ryan.

STA Getaways provide benefits not only to participants but to their primary careers as well. We recognized how crucial it is to support the wellbeing of careers, and aim to support them wherever possible.

“We hope participants return to the home more confident to carry out daily living tasks, as while they are away, they are supported to be really proactive in this space.

“Some of the tasks we support participants to carry out during the trips include washing, meal preparation, participating in grooming and bathing activities, maintaining a tidy room and purchasing their meals,” explains Ryan.

To find out more about Therapy Care’s STA Getaways, including a schedule of upcoming trips, please get in touch with us:

? 02 9626 8119
? info@therapycare.com.au


On Friday December 3, Blacktown City Council hosted the 2021 Disability Awards. We’re thrilled to announce Therapy Care Blacktown has been recognised for its commitment to providing exceptional support services under the NDIS,  winning ‘Organisation of the Year’.

Therapy Care’s Allied Health and Services Manager, Natalie Delana, says “What an honour it is to receive this award and the recognition that goes along with it. The Therapy Care team went above and beyond this past year. During unprecedented times we were armed with supporting a vulnerable community; a responsibility we didn’t take lightly.”

“I’m so proud of the team for how they continued to provide exceptional support in a COVID safe manner. Because of this, we saw some participant’s achieve their goals during lockdown and more importantly, were able to provide support to people who were facing challenges with their mental health.”

During lockdown Therapy Care came up with innovative ways to keep the community connected to their support services, therapies and social commitments, albeit virtually.

The Therapy Care Group Day Program, Life-Skills, ran twice daily every weekday throughout lockdown. This kept participants connected, inspired and motivated. During lockdown, different events were celebrated, including the Olympics, Paralympics and R U OK? Day. Daily games, exercises and social activities were loved by everyone involved.

Allied health therapists worked diligently to ensure participants under their care received the support they needed either in their home or via Telehealth services. During lockdown, a number of participants receiving exercise therapy, speech therapy, physiotherapy, occupational therapy and recreational therapy stayed on track to achieving their NDIS goals.

Two innovative support services that were launched due to lockdown, received praise from our community. These included our home schooling support and sensory profile assessments. Home schooling support was a necessity for parents of children with disability who had competing work commitments. Sensory profile assessments were also a must have for these families. These assessments were instrumental in uncovering activities and learning experiences that stimulate and pique the curiosity of a child living with disability.

Disability support workers and the team at large were committed to adhering to being COVID-safe to ensure no transmission within the organisation occurred. This was an exceptional feat given our community was deemed one of the LGAs of concern.

Now that we’re out of lockdown, Therapy Care has hit the ground running again finding innovative ways to serve people living with disability in the Blacktown City Council community. Our new sensory gym and sensory room are now open to the public at the Therapy Care centre in Blacktown.

“Thank you to the participants who continue to trust us and invite us into their world of disability, and to the wider community who advocate on our behalf and create the opportunity for us to do great work,” Nat concludes.


Over 10-weeks, Therapy Care’s Physiotherapist, Naomi, and Exercise Therapist, Chris, will take participants through an evidence-based program that is designed to increase an individual’s ability to manage their symptoms and slow down the progression of Parkinson’s Disease.  

Naomi and Chris understand that each individual with Parkinson’s Disease presents differently. This is why they are passionate about undertaking a thorough assessment of each participant’s abilities. The assessment is a critical part of the program as it creates a tailored approach for each participant, including the opportunity to set real goals and a roadmap on how to achieve them.

Naomi and Chris are specially qualified to provide this comprehensive Parkinson’s Program, and are eager to support those living with Parkinson’s Disease through this 10-week intensive. 

Some exciting features of the program include access to one-on-one coaching, training in our newly renovated rehabilitation room and sensory gym, learning long term exercise behaviours and working with our highly motivated and educated team members who are just as driven to achieve your goals as you are. 

While Parkinsons is a complex and individualised disease, research shows the earlier you start treatment, the better the chance is of managing and slowing the progression of symptoms. 

Our team understands how important it is to make rehabilitation a social experience and incorporate fun into managing disabilities. That is why Therapy Care also offers the opportunity to engage in group exercise twice-weekly with other Parkinson’s Program participants, as a chance to build enduring relationships.

If you’re interested in expressing your interest in our Parkinson’s Program, please get in touch with us today:

📧 info@therapycare.com.au

📞 02 9626 8119

To learn more about receiving exercise therapy or physiotherapy under the NDIS, check out these blog posts:


To keep our participants engaged in social, recreation and skill-based supports, we’re thrilled to announce we’re taking our supports virtual!

This pivot in service execution aligns with the latest regulations implemented by The Federal Government to stop the spread of COVID-19 and is future-proofing should we move into tighter restrictions.

From Monday, 6 April 2020, NDIS participants will have the option to receive support virtually, or in a one-on-one setting.

Andrew Zorzit, Managing Director at Therapy Care explains, “Our number one priority is maintaining the health and safety of all members in our community.

“We’ve been responsive and have evolved the way we provide support in order to continue providing services that are critical in maintaining the overall health and wellbeing of people living with disability,” says Andrew.

Andrew continues, “Our participants can now choose how they receive social, recreational and skill-based supports. We are also well-prepared to make further adjustments should government-imposed restrictions tighten further.”.

Those who opt to receive social support virtually will undergo a leisure assessment and along with group program participants, will receive a personalised ‘leisure pack’ which will be bolstered with additional resources frequently.

Those in the day program will dial into a group video conference with fellow participants. Each session, participants will be taken through a structured program with a range of activities to suit their individual preferences and goals.

“The participants in our group program have developed valuable friendships with one another, so we are thrilled that under the current circumstances we can continue to facilitate those connections” says Andrew.

Each day, the group program will include leisure, physical and recreational activities such as arts and craft games, numeracy, literacy, cooking, and mindfulness.

“After health and safety, having fun and ensuring participants are engaged throughout each session is our top priority.

“Each session participants are empowered to choose which activity they’d like to undertake for the leisure and physical components. For leisure, participants choose between ‘bake, create or relax’. For the physical part of the session, participants decide between ‘play, stretch, dance or exercise”, Andrew says.

Therapy Care has transitioned to ‘virtual supports’ following the virtual ‘telehealth’ therapy services already in place. Therapy Care offers physiotherapy, occupational therapy and exercise physiology.

To find out more about our ‘virtual supports’, get in touch with us: 02 9626 8119 / info@therapycare.com.au.


Due to the recent updates from The Australian Government in response to coronavirus, we have acted immediately in transitioning all appropriate services to in-home for the foreseeable future.

All supports that fall under Improved Daily Living will now be provided in the home or a safe outdoor area. Personal care and domestic assistance will continue with minimal disruption with all safety and hygiene measures taken.

The day group program has had a major makeover! Effective immediately, our program is now an individualized service, delivered in the home. The program will follow a structured program that incorporates:

  • Physical activity/exercise within the home or a close by park
  • Recreational activities such as craft, games, numeracy and literacy skills
  • Socialising using technology to communicate with other participants

It’s so important to keep our participants active, supported, stimulated and socialising during such a testing time, for their health as well as to continue offering respite to their families.

Our team has created an at home leisure guide as well as fitness and leisure packs that include a host of activities that are being provided to staff and will be updated weekly. All equipment will be sterilized after every program. We’re also monitoring participant behavior closely and will conduct leisure assessments if needed to ensure all participants are stimulated and having fun.

Our head office team will be operating remotely and will continue to support participants through renewal meetings. The team is available to provide functional assessments for any participant on request via video call.

Therapy Care is committed to finding a way to deliver care plans in a way that best caters to each participant’s needs and environment.

If you have any questions regarding our new approach to providing supports, please contact us: info@therapycare.com.au / 02 9626 8119

Thank you for your ongoing trust and support.


We would like to reassure all members of the Therapy Care community that we are taking action to support you all throughout the current Coronavirus pandemic.

Therapy Care will continue to stay up to date with the latest actions and advice from The Australian Government, and will take the necessary steps to prepare and support participants, their carers at this time.

There may be changes to the Group Day Program, in terms of the type of activity and/or place the group visits. But if there are changes to the Group Day Program or any other supports or therapies, you will be contacted directly by a Therapy Care team member.

Our number one priority is the health and safety of our participants. If you have concerns about your safety, or would like to talk about actions or precautions you may wish to take, please reach out to your support worker.

Our support workers are following the strictest hygiene practices. We have also implemented a “no work if you are sick” policy, which all Therapy Care team members must adhere to.

If you are feeling unwell please let us know.

If you’re looking for further information, Frequently Asked Questions have been published by the National Disability Insurance Scheme to assist with your questions about the department’s response to the Coronavirus.

An easy to understand NDIS Coronavirus handout is also available for you to view here.

We thank you for your continued trust in us to provide high quality care, and for your patience as we prioritise our participants’ health and wellbeing.

If you have any questions, please contact us: 02 9626 8119 / info@therapycare.com.au.

Therapy Care Western Sydney
2/55 Campbell St
Blacktown, NSW 2148

Therapy Care Brisbane
5/1472 Boundary Rd
Wacol, QLD 4076
Spic N Span Gold Coast
13/99 West Burleigh Rd
Burleigh Heads QLD 4220

Thrive on Therapy
Suite 15-16, 49-51 Thomas Dr
Chevron Island QLD 4217
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