From High Support Needs to Meaningful Progress: Elena’s Journey with Therapy Care

When services work together, every goal feels more achievable.

At Therapy Care, we believe every person deserves support that is coordinated, consistent, and aligned with their goals. Elena’s story highlights how working with one trusted provider across multiple services can transform outcomes.

🛡️ Please note: We’ve used a pseudonym for Elena to respect her privacy. Everything shared in this blog is real and has been published with care. These lived experiences show the power of consistency, compassion, and coordinated support.

Meet Elena

When Elena first joined Therapy Care around four years ago, life was incredibly challenging; both for her and her family. She was going through a period of heightened behaviours, often leaving safe spaces without warning and needing close supervision every day. The transition out of high school only added to the overwhelm. It was a time where big changes demanded a calm, consistent, and highly skilled support team — the kind of team that truly understands how to meet someone where they’re at, while gently guiding them forward.

Therapy Care rallied behind Elena and her family to deliver life changing support that has remained consistent over the last four years, including:

• Occupational Therapy with Pauline
• Positive Behaviour Support with Kelly (Assist)
• Exercise Physiology with Amanda
• Daily Core Supports from Kim, Martha, and Rebecca

Each professional brings expertise, and collectively, they create a platform for Elena that allows her to make meaningful change.

Progress That Matters

Over time, Elena has achieved incredible milestones. Some examples are:

• Following a visual recipe to cook a meal with minimal support
• Successfully participating in the Easter Show without behavioural incidents
• Tying knots independently; a major motor-skill achievement
• Engaging actively in physical activities with Amanda’s encouragement
• Dramatically reducing self-injurious behaviours
• Growing emotional regulation and self-awareness

Her strengths, like her love for counting and impressive memory, are now embedded in her skill-building programs.

Building Skills, Together

Elena’s current goals include:

• Expanding her participation in social and community activities
• Improving attention span and task focus
• Building resilience for non-preferred tasks
• Enhancing emotional regulation
• Improving overall physical wellbeing

With a collaborative team behind her, each goal is addressed holistically, adapting in real-time to Elena’s needs.

The Benefits of Multi-Disciplinary Support

Choosing one provider for multiple supports has given Elena’s family peace of mind. It ensures:

• Seamless communication between disciplines
• A consistent approach to behaviours of concern
• Trusted, familiar relationships with all her support staff
• A strength-based approach that evolves with her progress

Families experience fewer communication breakdowns and participants feel safer, understood, and more confident.

The Bigger Picture: Confidence and Capability

Today, a trip to Kmart means empowerment for Elena; it means participating in daily life with growing independence. While the challenges have not disappeared completely, her capacity to manage them has grown immeasurably.

At Therapy Care, we are proud to walk alongside her on this journey.

💡 Want to Learn More About Integrated Supports?

If you’re seeking a provider that offers therapy, support work, and behaviour support under one trusted umbrella, reach out to Therapy Care today.

📞 1800 861 898
📧 info@therapycare.com.au
🌐 therapycare.com.au