The NDIA is currently rolling out the NDIS PACE system; a new billing system that comes with a wealth of knowledge. You may be wondering about the implications or asking yourself, “How does this affect me? Do I need to do anything?”

We are going to dive into how the new NDIS PACE billing system impacts participants and the most important things you should know. 

What Is It and What Are The Changes?

The role of the new PACE system will change how NDIS providers bill for services you receive via your NDIS funding. This means that your providers will need to access the new PACE system.

The new PACE system and my NDIS Provider Portal have been designed to replace the current online system and My Place Portal. This roll out commenced at the end of October 2023 and is projected to be completed by February 2024. 

Throughout the implementation of the PACE program, you can continue to work with your current providers. 

The system will provide an option for you to give providers consent to view various aspects of your plan instead of the entire plan. 

NDIS Plan Changes

You may be wondering how this new billing system may impact your NDIS plan and what changes will be a result of this. 

There should be no changes to your allocated amount of funding within your NDIS plan or any future plans you may hold within the PACE system. 

All current NDIS plans will remain unchanged alongside those that have a rollout before February 2024. After February 2024, all new NDIS plans will utilize the new PACE formatting. This formatting will not change any of the information within your plan, rather, it will be an easier read. 

Overall, the new PACE plans will offer greater flexibility for participants as the funding in NDIS plans will be built at the support category level. 

The four support types in the PACE system are:

  1. Core
  2. Capacity Building 
  3. Capital 
  4. Recurring 

As well as this, PACE will see an increase from 15 support categories to 21. The change in support categories has been implemented to ensure it is easier for participants to understand and keep track of their funding and support services under each category. 

The additional six support categories are all stated support, which means they can only be utilized for specific supports. 

The new support categories are:

  1. Home and Living – Core
  2. Behavior Support – Core
  3. Assistive Technology Repairs and Rental – Capital 
  4. Specialist Disability Accommodation – Capital 
  5. Recurring Transport – Recurring 
  6. Specialist Disability Young People Living in Residential Aged Care (YPIRAC) – Cross Billing Core

What do NDIS Participants need to do

When using funds, all participants with specialist disability accommodation, home and living supports including SIL and behavior supports will need to have their providers nominated as My Providers in the PACE system, otherwise their claims will be rejected automatically. 

Plan Reviews

All existing NDIS plans will continue as usual with no impacts due to the introduction of the PACE system. When you have a new plan, you will automatically be enrolled into the PACE system with the new plan. 

Benefits of the new PACE System 

You will receive more flexibility on how you spend your funding through your NDIS plans due to the category-level funding. Due to this, you will have greater control over how you utilize your NDIS plan and be able work alongside your  provider to ensure you are utilizing your plan to best meet your NDIS goals. 

The introduction of the PACE system represents a significant step forward in streamlining the billing process for NDIS participants and providers. Although initially there is a substantial change, the end goal is to enhance the participant experience and offer greater flexibility within NDIS plans. 

As always, if we can help support you in any way, please reach out to us via: 

1800 861 898 


International Day of People With Disability is held on December 3, 2023. The theme for this year is: ‘United in action to rescue and achieve the Sustainable Development Goals (SDGs) for, with and by persons with disabilities.’ 

This day is a great opportunity to be part of creating an inclusive and diverse community for the 4.4 million Australians with disability. In Australia, on International Day of People with Disability, the government, schools, individuals, businesses, community groups and organizations come together to focus on how to strive for inclusivity with the annual theme in mind. 

The goal of International Day of People with Disability is to promote community awareness, understanding and acceptance of people with disability. Therapy Care is championing these efforts to continue to raise awareness and take the necessary steps to create a more inclusive environment for all people with disability. 

As International Day of People with Disability is an awareness day that is very close to our hearts, the Therapy Care team and community would like to celebrate the day by shining the light on some of our participants at Therapy Care. 

We asked participants for some information about them and their disability, their current goals, what they enjoy about Therapy Care and for some fun, if they could have any superpower what it would be!

Our participant, Leanne said:

Could you please give us an introduction on who you are?

My name is Leanne and I have cerebral palsy.

What do you wish people knew about your disability?

It’s just the way I am, it’s what I’ve got.

What are your current goals?

I would like to be able to go shopping! I would like to learn to read more because I always have baby books and I just get upset with myself and I give up. So that is what I would like to be able to do. 

What do you like about being a part of Therapy Care?

It’s excellent, everyone is helping me out, they’re all good people and I like being here. It is the best thing that I am doing. 

If you were a superhero, what would you want your superpower to be? 

No flying, I’m scared of heights! I would want to be strong!

Our participant, Milton, said:

Could you please give us an introduction on who you are?

My name is Milton and I’ve got a learning disability with reading and writing. 

What are your current goals?

I would like to go away and travel.

What do you like about being a part of Therapy Care?

I like day program.

If you were a superhero, what would you want your superpower to be? 

I’d be superman. 

Thank you to some of our valued participants here at Therapy Care for assisting us in understanding life with disability and raising awareness. To learn more about our support services, day group program, respite and range of allied health services at Therapy Care, get in contact with our team: 

1800 861 898 


This year Occupational Therapy Awareness Week runs from 23 October – 29 October 2023. The theme for this year is: Unity Through Community.

The goal of Occupational Therapy Awareness Week for 2023 is to celebrate occupational therapists, highlight the role they play within society and the allied health space, and embrace our occupational therapy community. 

All over the world, occupational therapists play a critical role in helping people participate and engage with their community through many different means. 

Whether delivered under the NDIS or privately, occupational therapy ensures an individual’s daily living environment is safe, supportive and functional, and that the equipment they access is performing adequately. Our team of dedicated occupational therapists work collaboratively to provide quality support to assist participants in achieving their NDIS goals. 

With each participant, our occupational therapists conduct functional capacity assessments to identify the most suitable form or forms of therapeutic intervention  for each client. This includes therapy and assisted living support aids. This approach ensures we find the right support and equipment for each participant.

There are a multitude of benefits that come from engaging in regular occupational therapy services such as access to home modifications and adaptive equipment, an increase in cognitive function, assistance with life transitions, assistance provided to caregivers and improved strength and endurance for functional tasks.

To celebrate Occupational Therapy Awareness Week, we would like to shine the light on one of our newest occupational therapists, Jaspar and the work that he does here at Therapy Care. 

Jaspar has a Bachelor’s of Science majoring in Occupational Therapy and through his career, has obtained a wealth of knowledge and experience in both hospital and community clinics.

Growing up with siblings living with disability ignited Jaspar’s passion to find a career that allowed him to support people. But it wasn’t until Jaspar became a qualified occupational therapist that he realised just how much of a difference he can now make in people’s lives. Jaspar loves supporting people toward regaining or enhancing their daily living and work skills.

Jaspar is passionate about working in the disability sector as he believes that everyone, regardless of their abilities, deserves to feel confident and respected. He enjoys helping people realise they have an important place in our community and that their unique experiences and perspectives matter. Jaspar has always wanted to be part of the movement that encourages everyone to see the value and potential in each person, disability or not.

Jaspar has been working closely with one of our lovely participants, Cooper. We spoke to Cooper’s mother to learn more about Cooper’s experience at Therapy Care and what he enjoys about his occupational therapy sessions with Jaspar.

Why do you like Occupational Therapy?

Occupational therapy assists with everyday activities other people take for granted. I know without the additional support Jaspar provides to Cooper he would still be the shy, quiet, non-engaging little boy he was prior to meeting Jaspar. By teaching him things like toileting, writing/fine motor skills, he also helps to build his confidence with navigating uneven surfaces.

What is your favourite thing about Therapy Care?

Therapy Care has listened to our concerns with Cooper and prepared a Therapy plan to combat all his challenges. Jaspar is so patient with Cooper and extremely kind to him even when he is having a bad day, that makes it a lot easier for Cooper to process what is required from him to complete the set tasks Jaspar has given him.

What is your favourite thing about playing with Jaspar?

Jaspar makes learning fun, and he knows how to get the best result out of a child who previously would not cope with strangers in his presence. Jaspar knows when he can push the limits with Cooper and when to pull back. This is a great quality for any therapist who can get these results after such a short period of time with any client, especially one as young and on the spectrum as Cooper is. I could not have found a better suited therapist for Cooper.

Therapy Care ensures our allied health services are tailored to each individual need in order to provide essential support and assistance to help you reach your NDIS goals. To find out more about our Allied Health services, feel free to contact our team via: 

1800 861 898 


This week (August 20-26) is Speech Pathology Week 2023. Therapy Care is championing Speech Pathology Australia‘s efforts to spread awareness about communication disabilities and the role of speech pathologists. Communication is a basic human right, which is why the work that Therapy Care’s speech pathologists and speech pathologists everywhere do everyday should be recognised.

The theme for Speech Pathology Week 2023 is, ‘Communicating for life’. This year Speech Pathology Australia is highlighting the skillset, qualifications and dedication speech pathologists bring to their role in providing more than 1.2 million people with support to more effectively communicate. 

To celebrate and raise awareness of speech pathology week at Therapy Care, we spoke to two of our talented speech pathologists, Kira and Teena. We asked the duo about their thoughts on speech pathology, their passion and what led them to pursue a career in speech pathology. We also touched on the skills they implement to support their patients toward better communication, what they love about being a speech pathologist and asked them what it’s like being part of the Therapy Care community.

Kira, our Allied Health Manager and Speech Pathologist at Therapy Care said:

What led you to pursue a career in speech pathology?

I wanted to work with people in a career where I can develop long-standing relationships with participants I see. Witnessing the progress and growth of clients can be immensely satisfying and create a sense of fulfilments. I wanted to be able to support communication and give others a voice.

What are the critical skills you implement daily that support your patients to increase their communication?

Our therapists support a multimodal approach to communication so can support communication through verbal means, written, signs and gestures and visuals. We look at using a variety of stimuli to support someone’s communication.

What do you love most about being a Speech Pathologist?

Being able to increase someone’s access to the world around them. I love that working on communication and literacy can allow someone to access information that may have previously not been possible.

I love the impact of what we do, communication is a fundamental aspect of human interaction and participation in society. SLPs play a crucial role in enabling individuals to communicate effectively, express themselves, and understand others. This impact can be profound, especially for those who were previously struggling to communicate.

What do you love most about being a part of the Therapy Care community?

I love that the community is diverse and has a wide range of people with different backgrounds and stories. I love that the Therapy Care community works toward a more inclusive and accessible society. 

Is there anything else you’d like to say about Speech Pathology Week?

I feel this is a very important day to increase exposure and awareness about speech pathology. This will help to:

  • Enable the early identification and intervention of communication disorders in children, ensuring timely support. 
  • Break down the stigma associated with seeking help for communication challenges, promoting a more accepting and understanding society. 
  • Raising public awareness educates people about the profound impact of speech pathology on communication skills and overall quality of life. Additionally, heightened awareness leads to increased advocacy, encouraging support, funding, and resources for speech-language services. 
  • Moreover, it empowers individuals to seek assistance, fostering improved self-confidence and self-esteem. 

Teena, our Speech Pathologist at Therapy Care said:

What led you to pursue a career in Speech Pathology?

I was unfamiliar with the field of speech pathology until my younger brother encountered challenges with articulation. My inclination toward speech therapy grew after participating in those sessions and seeing the progress. In the same year I graduated from high school and decided to pursue a degree in Audiology and Speech Pathology. 

This choice was very much influenced by the guidance of the speech therapist who had assisted my brother. After completing my Bachelor’s in Audiology and Speech Pathology, I decided to explore this field even more and decided to pursue my Master’s degree. 

What are the critical skills you implement daily that support your patients to increase their communication?

I believe that growth and learning takes time, therefore, speech therapists should be equipped with patience, acknowledging small steps and gradual improvements. Another skill I firmly uphold is consistency. Through maintaining a consistent presence and interaction with our participants, we cultivate a foundation of trust, reliability, and a feeling of security.

What do you love most about being a speech pathologist?

When it comes to what I like about practicing speech therapy, it would undoubtedly be the creativity that this field demands. One of my lecturers once stated that speech therapy is akin to an art form, seamlessly blending science, research, and the act of creation. He says art, as every therapist contributes their distinctive touch, shaping the practice in diverse and meaningful ways. 

What do you love most about being a part of the Therapy Care community?

Therapy Care has provided me with the opportunity to collaborate with professionals from allied health fields such as occupational therapy and recreational therapy. This collaboration enhanced my ability to offer comprehensive and well-rounded support to my clients.

Is there anything else you’d like to say about Speech Pathology Week?

I would like to say that Speech Therapy has not only allowed me to make a positive impact, but it has also been a journey of personal growth and development. Witnessing the progress and transformation in those I’ve worked with has been incredibly rewarding, and I’ve found immense satisfaction in being able to contribute to their communication skills and overall well-being.

To learn more about our speech pathology and range of allied health services at Therapy Care, get in contact with our team

1800 861 898 

Therapy Care Western Sydney
2/55 Campbell St
Blacktown, NSW 2148

Therapy Care Brisbane
5/1472 Boundary Rd
Wacol, QLD 4076
Spic N Span Gold Coast
13/99 West Burleigh Rd
Burleigh Heads QLD 4220

Thrive on Therapy
Suite 15-16, 49-51 Thomas Dr
Chevron Island QLD 4217